Absolutely not. Soraya Luna readings are for spiritual guidance, personal reflection and inspiration. They are never a substitute for medical, mental-health, legal, financial or other qualified professional advice or services.
If you believe you need professional assistance, please seek the appropriate help without hesitation and as soon as possible. If you feel unsafe, threatened or at risk, contact the appropriate emergency or support services rather than waiting for a reading.
After all, one of the first principles of manifestation is ACTION. When something in your life needs attention, taking the right action to protect yourself and create change is an important part of moving forward.

Readings and spiritual sessions are personal, intuitive services and I do not offer refunds because you are dissatisfied with the reading, disagree with a message received, or miss your booked session. Booked live sessions can be rescheduled to a suitable date.
The spiritual realm does not work to our script or timing. I cannot control or guarantee which messages, impressions or connections will come through from Spirit, guides or ancestors, and what comes through may be different from what you hoped or expected to hear.
For physical products, refund or return requests are considered individually in accordance with our returns policy and your applicable consumer rights. Products are dispatched using a signed-for delivery service.

Your privacy matters to us. We only collect and use the personal information necessary to provide your reading, fulfil your order, and meet our legal obligations. We do not sell your data or share it with third parties for any marketing purposes.

Payments are processed securely by Stripe in accordance with its own security and privacy policies. Soraya Luna does not receive or store your full card details.

Any personal information you share with us is treated respectfully and confidentially and handled in accordance with applicable UK data-protection law. Information would only be disclosed where legally required, including to relevant authorities where we have a lawful obligation to do so. You can find full details in our Privacy Policy.

Please be vigilant about anyone claiming to be Soraya Luna and contacting you unexpectedly, asking for money.

I will never contact you by social media message, email, telephone or another private channel to pressure you into booking a reading, ask you to send money, request your card details or ask for financial support.

You are always free to choose whether you would like any of my services or products. Genuine Soraya Luna services can be booked by you, of your own free will, when and as required through my official website, with online payments processed through secure Stripe payment facilities where you can enter your details yourself in a secure manner.

If somebody contacts you claiming to be Soraya Luna and asks you to make a payment outside our official booking process, please do not send money or provide your payment details. The person is very likely impersonating the Soraya Luna brand.

When in doubt, contact me directly via email rather than following links sent to you in unsolicited messages.

No. Every reading and spiritual connection is unique. I cannot guarantee a particular prediction, outcome, message or connection with a specific person in Spirit. I will always share what I genuinely receive and interpret it with care, respect and positive intention.
Your reading is guidance rather than a predetermined future. You remain responsible for your own choices, decisions and actions.
Tarot, astrology, psychic, mediumship and clairvoyant services are for spiritual guidance, reflection, and entertainment/personal-development purposes; they do not replace medical, mental-health, legal or financial professionals.
I cannot guarantee outcomes such as a particular relationship, financial result, manifestation or communication with a specific spirit or deceased person.
Please consider carefully before booking any of my services.